Refund & Cancellation Policy

At Transport Guys, we strive to provide a seamless and satisfactory experience for all our customers. In the event that you need to cancel a shipment or request a refund, please review our Refund & Cancellation Policy outlined below:

Cancellation Policy

  1. Cancellation Requests: If you need to cancel a shipment, please notify us as soon as possible. You can submit a cancellation request by contacting our customer support team via phone or email.
  2. Cancellation Fees: Depending on the timing of your cancellation and the specific terms of your booking, cancellation fees may apply. These fees are determined based on factors such as the distance of the shipment, the availability of carriers, and any incurred administrative costs.
  3. Cancellation Timing: The timing of your cancellation may affect the amount of refund you are eligible to receive. We encourage you to review the terms and conditions of your booking for details on cancellation deadlines and associated fees.

Refund Policy

  1. Eligibility: Refunds are issued in accordance with the terms and conditions outlined in your booking agreement. To be eligible for a refund, your cancellation must comply with the specified criteria and deadlines.
  2. Refund Processing: Once your cancellation request is approved and processed, refunds are typically issued within 2 business days. Please note that the processing time may vary depending on your payment method and financial institution.
  3. Refund Amount: The amount of your refund is determined based on the cancellation fees, if any, and any applicable deductions outlined in your booking agreement. Refunds are typically issued to the original form of payment used for the booking.

Exceptions and Special Circumstances

In certain cases, exceptions to our Refund & Cancellation Policy may be granted due to extenuating circumstances or unforeseen events. We review such requests on a case-by-case basis and strive to accommodate our customers to the best of our ability.

Contact Us

If you have any questions or concerns about our Refund & Cancellation Policy, or if you need assistance with a cancellation or refund request, please don’t hesitate to contact our customer support team at info@transport-guys.com.